Fitness Center Service Quality Model Confirmation SQAS-19

Joseph T. Walker; Gene Farren; Andy R. Dotterweich; James Gould; Laura Walker

doi:10.18666/JPRA-2017-V35-I4-7922

Fitness Center Service Quality Model Confirmation SQAS-19

Joseph T. Walker
, Gene Farren
, Andy R. Dotterweich
, James Gould
, Laura Walker

Department of Exercise Science and Sport Science

University of North Texas

Research output: Contribution to journal › Article › peer-review

Abstract

A fitness center service quality measure was tested with 151 respondents to confirm a 19-item, five-factor model. The results substantiated the SQAS-19 as an adequate measure of fitness center service quality in that it continued to demonstrate that service quality is a multidimensional construct. Alpha and construct reliability coefficients found within the current study were relatively consistent with prior findings that support the use of this more parsimonious and less invasive version of a fitness center service quality assessment.Subscribe to JPRA

Original language	American English
Journal	Journal of Park and Recreation Administration
Volume	35
DOIs	https://doi.org/10.18666/JPRA-2017-V35-I4-7922
State	Published - Jan 1 2017

Keywords

JPRA
administration
agencies
education
human resources
legends
leisure services
parks
recreation
recreation programs

Disciplines

Recreation, Parks and Tourism Administration
Sports Management
Sports Medicine

Access to Document

10.18666/JPRA-2017-V35-I4-7922License: Unspecified

https://doi.org/10.18666/JPRA-2017-V35-I4-7922

Cite this

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title = "Fitness Center Service Quality Model Confirmation SQAS-19",

abstract = " A fitness center service quality measure was tested with 151 respondents to confirm a 19-item, five-factor model. The results substantiated the SQAS-19 as an adequate measure of fitness center service quality in that it continued to demonstrate that service quality is a multidimensional construct. Alpha and construct reliability coefficients found within the current study were relatively consistent with prior findings that support the use of this more parsimonious and less invasive version of a fitness center service quality assessment.Subscribe to JPRA",

keywords = "JPRA, administration, agencies, education, human resources, legends, leisure services, parks, recreation, recreation programs",

author = "Walker, \{Joseph T.\} and Gene Farren and Dotterweich, \{Andy R.\} and James Gould and Laura Walker",

year = "2017",

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doi = "10.18666/JPRA-2017-V35-I4-7922",

language = "American English",

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AU - Walker, Joseph T.

AU - Farren, Gene

AU - Dotterweich, Andy R.

AU - Gould, James

AU - Walker, Laura

PY - 2017/1/1

Y1 - 2017/1/1

N2 - A fitness center service quality measure was tested with 151 respondents to confirm a 19-item, five-factor model. The results substantiated the SQAS-19 as an adequate measure of fitness center service quality in that it continued to demonstrate that service quality is a multidimensional construct. Alpha and construct reliability coefficients found within the current study were relatively consistent with prior findings that support the use of this more parsimonious and less invasive version of a fitness center service quality assessment.Subscribe to JPRA

AB - A fitness center service quality measure was tested with 151 respondents to confirm a 19-item, five-factor model. The results substantiated the SQAS-19 as an adequate measure of fitness center service quality in that it continued to demonstrate that service quality is a multidimensional construct. Alpha and construct reliability coefficients found within the current study were relatively consistent with prior findings that support the use of this more parsimonious and less invasive version of a fitness center service quality assessment.Subscribe to JPRA

KW - JPRA

KW - administration

KW - agencies

KW - education

KW - human resources

KW - legends

KW - leisure services

KW - parks

KW - recreation

KW - recreation programs

UR - https://dc.etsu.edu/etsu-works/3791

UR - https://doi.org/10.18666/JPRA-2017-V35-I4-7922

U2 - 10.18666/JPRA-2017-V35-I4-7922

DO - 10.18666/JPRA-2017-V35-I4-7922

M3 - Article

VL - 35

JO - Journal of Park and Recreation Administration

JF - Journal of Park and Recreation Administration

ER -

Fitness Center Service Quality Model Confirmation SQAS-19

Abstract

Keywords

Disciplines

Access to Document

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