Service quality in the banking sector in an emerging economy: A consumer survey

Ugur Yavas; Zeynep Bilgin; Donald J. Shemwell

doi:10.1108/02652329710184442

Service quality in the banking sector in an emerging economy: A consumer survey

Ugur Yavas
, Zeynep Bilgin
, Donald J. Shemwell

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	217-223
Number of pages	7
Journal	International Journal of Bank Marketing
Volume	15
Issue number	6
DOIs	https://doi.org/10.1108/02652329710184442
State	Published - Nov 1 1997

ASJC Scopus Subject Areas

Marketing

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title = "Service quality in the banking sector in an emerging economy: A consumer survey",

author = "Ugur Yavas and Zeynep Bilgin and Shemwell, \{Donald J.\}",

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AU - Shemwell, Donald J.

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JF - International Journal of Bank Marketing

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Service quality in the banking sector in an emerging economy: A consumer survey

ASJC Scopus Subject Areas

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