(The Way I See It): Try on a New Pair of Sensible Shoes: What Libraries Can Learn About Customer Service and Organizational Culture

Research output: Contribution to journal › Article › peer-review

Original language	American English
Journal	College & Research Libraries News
Volume	70
State	Published - May 2009

Keywords

@article{048bbf0c38644588925e4447d67762d8,

title = "(The Way I See It): Try on a New Pair of Sensible Shoes: What Libraries Can Learn About Customer Service and Organizational Culture",

keywords = "customer service, libraries, organizational culture",

author = "Rebecca Tolley-Stokes and Tolley, \{Rebecca L.\}",

year = "2009",

month = may,

language = "American English",

volume = "70",

journal = "College \& Research Libraries News",

}

TY - JOUR

T1 - (The Way I See It): Try on a New Pair of Sensible Shoes: What Libraries Can Learn About Customer Service and Organizational Culture

AU - Tolley-Stokes, Rebecca

AU - Tolley, Rebecca L.

PY - 2009/5

Y1 - 2009/5

KW - customer service

KW - libraries

KW - organizational culture

M3 - Article

VL - 70

JO - College & Research Libraries News

JF - College & Research Libraries News

ER -