Try on a new pair of sensible shoes: What libraries can learn from Zappos about customer service and organizational culture

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	288-291
Number of pages	4
Journal	College and Research Libraries News
Volume	70
Issue number	5
DOIs	https://doi.org/10.5860/crln.70.5.8184
State	Published - May 2009

ASJC Scopus Subject Areas

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title = "Try on a new pair of sensible shoes: What libraries can learn from Zappos about customer service and organizational culture",

author = "Rebecca Tolley-Stokes",

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